NLPhilia Blog

Cognitive Daily recently posted some research that may give us an easier way to improve our ability to tell when other people are lying to us:

But what if there was a shortcut in sniffing out a lie, relying on our own instinctual behavior? Would it be possible to improve the lie-detecting abilities of ordinary people without all that training? A team led by Mariëlle Stel had a hunch that our tendency to mimic the physical and facial expressions of the people we are speaking to might help us to tell when they are lying.

It isn’t what you are probably thinking. I think you’ll be surprised. Check it out:

Is There an Easier Way to Detect Lies Than What You See on TV?

Eyes for Lies points to a sweet video by Dr. David Matsumoto, “Characteristics of Basic Emotions”. In it, Dr. Matsumoto explains the differences between the seven “basic” or “universal” emotions and the rest.

http://www.youtube.com/watch?v=_UfZsFE2kP0

I recently got ahold of Jonathan Altfeld’s “Automatic ‘Yes'” CD set, the subject of which is the powerful skill called “state chaining”. (I won’t define or describe it here. Hit the link for a full description of the course, and buy your copy before the special sale ends.) I was fortunate enough to have been exposed to the basics of Jonathan’s approach in the Master Practitioner training he co-trained with Doug O’Brien a little while back, and it was something I wanted to play with and get better at doing. Before the end of the training, I realized I’d been doing it in certain contexts all along, in shorter chains, and I hadn’t realized it.

Listening to the CDs reminded me that I’d never really spelled out how I think about how I do it, so I resolved to put it here. I’ll start with one particular aspect: how to shift someone from a high-energy unresourceful state, such as anger, to something a little more flexible.

Many years ago, I was an Emergency Medical Technician working for a private ambulance company, and I was stationed at a state psychiatric hospital. I happened to walk in on a training they were having for their nurses and technicians: Bruce Chapman’s Handle With Care Behavior Management System. I was immediately captivated by Master Bruce’s teaching style and his philosophy. I arranged to take the training for myself. What I’m about to share here is roughly based on something I learned in that class and in much subsequent reading of Chinese philosophical work such as the Tao Te Ching by Lao Tzu and The Art of War by Sun Tzu.

Tai Chi Tu (click image for SVG source)

Here we have the Tai Chi Tu, commonly known as the “Yin/Yang symbol”. This is the Taoist in-a-nutshell representation of the way the universe works. You’ve seen it many times, no doubt, but I imagine nobody’s really explained it. I’ll give it a shot.

First, you’ll notice that it’s a circle. No beginning, no end. Now, pick a spot, either at the top or the bottom, where either the black or the white is almost non-existent. Moving clockwise, you’ll see that the color you chose increases while its opposite color decreases… and that as soon as it gets to the point where it can’t hold any more, you’ll see that the opposite color starts to kick in, PLUS, there’s a little “seed” of the opposite color contained in the fullest part of the swell.

Now, I can’t find the citation at the moment, but there’s an old saying that hard winds don’t blow all morning and heavy rains don’t last all day. Physics tells us that energy constantly changes form. Biology tells us that we change or we go extinct. It isn’t just that change always happens; it’s that it must happen. So when I’m in front of an angry person, I know I don’t have to do anything at all to get them to stop being angry. All I have to do is get rapport, pay close attention to when their angry state changes to another state, catch the transition point, and steer it to where I want it to go. The best part is, if I can figure out what the “seed” of the next state is, knowing that it’s already there, I can speak to it… drawing attention, and therefore the other person’s energy, toward it… making sure that it really is what’s next.

Anger, and most other high-energy emotional states, cannot last long. It’s physically impossible to maintain it. It costs too much. Anyone who claims they’ve been angry about something for years and years… they aren’t angry. They may be bitter, but they aren’t angry. Anger is a flash, not a smoulder. (This is one of the ways the psych nurses know when someone is faking a condition, and why we keep people for observation for up to 72 hours.)

Jonathan suggests in the Automatic “Yes” CDs that, to move someone out of a high-energy unresourceful state, we should turn it up rather than try to turn it down. I agree. Several times I’ve been called to the psychiatric unit where I work because a patient is scaring the staff and the other patients despite the fact that he isn’t actually doing anything. He’s got a clenched jaw, closed fists, and knitted brow, and he’s pacing, and he’s been doing it all day. When I respond, all I do is engage the guy in some sort of conversation and then do something that I think will annoy him. Not anger him; just irritate him. It adds energy to his stuck state, and then he has to choose which side of the fence he’s going to crawl off on. Is he going to start throwing things and kicking walls and cursing, or is he going to start talking? As soon as he gets to the decision point, I lead him to the state I want him to have. Usually I just tell him what it is: “It’s gotta be frustrating,” I say, or “I’d be scared too if I were in your place.” Sometimes I offer a path to follow instead: “You just have to wonder what’s going on, but the more questions you ask the more answers you get.”

(Of course, I’m ready if he decides to go the other way, too. It’s never actually happened, but if it does, at least he’ll have resolved his stuck state and can work from there.)

I can take these more energetic states and ride/drive them to something a little more useful for the other person and a lot safer for those around them. Which is, essentially, what state chaining is about.

I strongly recommend Jonathan’s “Automatic ‘Yes'” CD set to you and to anyone else who wants to take their social skills to the next level. And I want to thank him publicly for helping me to think more clearly about one of the things I’ve been doing without realizing it.

The US Federal Trade Commission requires that I add: While Jonathan did ask me for a product review, it should also be noted that I bought my copy of this audio program directly from his Web site, and that my recommendation is not a form of payment for the product.

We’re often asked to help someone who has a painful memory. Whether it’s a phobic response, grief, post-traumatic stress, or what-have-you, NLP gives us the tools we need to help.

Sometimes, though, I question whether or not we should. I see value in grief, myself, and believe it should be left alone unless it’s crippling. According to my CISM trainer, post-traumatic stress should be left alone too, at least for the first 24 hours, to give the client’s own coping abilities time to work. And as I mentioned in this thread on NLP Connections, I believe altering or eliminating the memory of a painful event could have negative effect in and of itself, by preventing the client from learning from the event.

I actually learned this from a client, a good friend of mine. She had been sexually abused as a child, and had a phobic response whenever someone patted their thigh in a “come sit on my lap” sense. She’d talk about it, and every time I’d offer to help her with it, she’d refuse. She was wise enough to know she wasn’t done with it, and knowing she could have my help with it gave her the strength to face it on her own, as much as she could, drawing knowledge and wisdom from the event. This went on for many months. When she finally gave me permission to help, it took all of fifteen minutes. (I can’t tell you how gratifying it was when, a couple of days later, she came over to me and sat on my lap.)

Anyway, today on the Freakonomics Blog, author Steven Levitt wrote:

My son Andrew died exactly ten years ago today, October 23, 1999, nine days after his first birthday. No one would describe me as emotional. And yet the wound still remains remarkably raw.

I say there’s nothing wrong with that.

Please read the rest of the article: Naming the Child

The title of his article is taken from the book of the same name, which he recommends. It looks quite compelling. (If you choose to buy the book, please go ahead and follow the amazon referral link from his article, rather than the one here.)

All I’m suggesting is that we, perhaps, consider ecology before we do anything like this. We humans evolved with the ability to feel fear, anxiety, sadness, grief, and the like, and there’s an evolutionary advantage to them. Let’s not just toss them away.

I love, love, love Lie To Me. I’m fairly good at reading micro-expressions, having gone through an abbreviated version of Paul Eckman’s METT training a few years ago, and my NLP training and practice have improved my calibration and time-distortion skills. And I check out the Eyes for Lies blog every day, too, which led me to this article: Subtle Expressions Key to Detecting Deception:

New research in a paper called Detecting Deception from Emotional and Unemotional Cues by Gemma Warren, Elizabeth Schertler and Peter Bull suggests that subtle expressions, not microexpressions, could be a more accurate tool in detecting deception.

It’s an interesting distinction. Micro-expressions, which Eckman’s work covers, are full manifestiations of a facial expression which last only a fraction of a second. Subtle expressions, though, are the tiny twitches and incomplete movements that indicate a facial expression is on its way, even if said expression never makes it.

More cool stuff to learn.

From The Quotations Page comes one of the most powerful ideas I’ve found for anyone interested in self-improvement:

“Everything that irritates us about others can lead us to an understanding of ourselves.” – Carl Jung, Swiss psychologist (1875 – 1961)

This is something I’ve used for years to explore my own psyche.

Security guru Bruce Schneier brings us one of those things that flies in the face of conventional wisdom:

People confess to crimes they don’t commit. They do it a lot. What’s interesting about this research is that confessions—whether false or true—corrupt other eyewitnesses…

Yep. People will believe someone’s confession over their own experience.

How can we put this to work?

Schneier on Security: Confessions Corrupt Eyewitnesses

It looks like the Brits are invading New York City this Spring. Nick Kemp will be doing a Provocative Therapy workshop in May!

Attayn Group in association with the NLP Center of New York, Positive NLP and the Creative Pier are extremely excited to bring Nick Kemp to New York for amazing 3 days of training. If you are not familiar with Nick Kemp or Provocative Therapy please go to the event webpage for more about Nick. Not only do you get a chance to train directly with Nick during this event but you also get a copy of his 2 Disc DVD Provocative Change Works for Phobias (a $100 value) as part of the training cost.

I got to study with Frank Farrelly some time back. It’ll be good to study Nick’s unique take on the topic, and it’ll be great to meet him in person!

Sign up to see Nick Kemp in May 2009!

Doug O’Brien sent me some AMAZING news: Andy Austin is coming to New York City!

IMPROV!: The Use of Improvisation and Drama in Slightly Crazy Environments

April 17th, 2009:

This introductory presentation will outline the “rules” and formula for successful and comedic improvisation.

As readers of The Rainbow Machine — Tales From a Neurolinguist’s Journal will be aware, I often like to utilize the building of humour, tension and drama into his change work sessions and rarely do I rely on any pre-set or rehearsed routines and scripts. Given my client group, often the client will bring their own drama and unique humour to the session and a high level of flexibility and responsivity is needed in such situations.

No previous acting experience is required and no one will be expected to perform in front of the group. Book early and hold on to your hats, because this will be a fun and fast paced evening.

LESSONS FROM THE CUCKOO’S NEST: Further Tales From a Neurolinguist’s Journal.

April 18 & 19th, 2009:

Working with other people’s madness isn’t always easy, and it isn’t always fun – but it can be. Psychological and emotional pain is rarely ever funny but I often question if change really needs to be serious. Far from joking at another person’s expense, during this weekend workshop you will be introduced to, and will explore, some therapeutic patterns and algorithms that I have found useful when working with challenging clientèle and serious mental illnesses.

I’ve learned a lot from Andy over the years, both in e-mail and on Usenet. Now I get to meet him and train with him. If I’m alive in April, I’ll be there!

Update: Here’s the link to sign up! There are discounts for signing up early, so go!

I can tell you that there are people who tell me they’ve noticed a difference in me since my heart attack almost two years ago. I have noticed it myself. Even though there’s nothing structurally wrong with my heart that hasn’t been wrong with it since before I was born (according to two separate stress tests, the heart attack caused zero damage), I’m a different guy for having experienced it. Those changes are coming to a head now, and I am looking for ways to make myself more like what I was before. I’m getting some guidance from people close to me: one is an NLP Practitioner, and the other is a psychologist who specializes in trauma. I need this guidance because it’s so easy for a person to kid themselves.

The economy is stressing lots of people to the point of strain now, and because strain is a leading cause of various illnesses, the opportunity for we people-helpers to help the physically ill with their emotional and mental challenges is likely to present itself more and more often. You never know when you might have a friend, relative, or co-worker who’s suddenly faced with something bigger than they’re equipped to handle alone.

The Psych Central blog has featured several “coping with illness” articles over the past couple of months. I’d like to draw your attention to three of them.

Breast Cancer Coping Styles refers to a Temple University study on responses to a diagnosis of breast cancer.

Ericksen set out to explore how women respond to a diagnosis of breast cancer shortly after receiving her own diagnosis. She discovered there are four types of responders, including the “take charge” type, each valuable for different women.

And, because breasts are one of the most important Western symbols of femininity and breast cancer receives more attention in the media than other forms of cancer, Ericksen also investigated how the cultural messages women receive about breast cancer inform their journeys.

PTSD Among ICU Survivors references an article from HBNS which reports that one in five ICU survivors experiences PTSD Symptoms.

PTSD can occur in people who have experienced or witnessed life-threatening events, such as serious accidents, violent personal assaults or natural disasters. Symptoms — which include nightmares and problems sleeping, flashbacks, irritability, anger and feelings of emotional detachment or numbness — often extend for months or years after the traumatic event, and affect about 6.8 percent of the general U.S. population, according to National Center for PTSD figures.

The trauma of an ICU stay triggers PTSD symptoms in many survivors and negatively can affect a person’s quality of life after leaving the hospital, the authors discovered.

Family Members Experience PTSD highlights a University of Pittsburgh study on how families of ICU survivors also experience PTSD.

Researchers found that symptoms of anxiety and depression in family members of ICU patients diminished over time, but high rates of post-traumatic stress and complicated grief remained.

“Our findings suggest that family members of patients in the intensive care unit are at risk for serious psychological disorders that may require treatment,” said Cindy L. Bryce, Ph.D., associate professor of medicine and health policy and management at the University of Pittsburgh School of Medicine.

One more thing I want to mention is a book which forever changed the way I think about working with people who are facing life-changing events: When Bad Things Happen to Good People, by Harold S. Kushner. If you haven’t read it yet, believe me, it’s worth the time and effort. I keep having to buy new copies because whenever I loan mine, it doesn’t come back.

So keep your eyes, ears, and heart open to those in pain, and remember those close to them as well.