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Archive for the ‘State Management’ Category

Being a good customer

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As it came to be my turn in line at the grocery store today, the cashier gave me The Standard Greeting (“Hello, how are you…” delivered in a lifeless monotone and with eyes down) and I responded as if she’d really meant it.

“I’m good! How are you doing?!” I said.

When she sneaked a slightly-off-balance look to make sure of me, I met her eyes with an expression that sincerely invited her to come on over and play in my sandbox. (Thanks, Jonathan Altfeld, for that frame!)

It was a tiny and fleeting grin she gave me, but I felt like I’d won a prize. 🙂

Written by Michael DeBusk

March 25th, 2008 at 11:30 pm

Emotional states and decision-making

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Jennifer Lerner of the John F. Kennedy School of Government at Harvard University heads up their Laboratory for Decision Science.

A recent interview with Ms. Lerner outlines her research on the effects that different emotional states (specifically, fear versus anger) have on the making of decisions:

We hypothesized that fear and anger would actually have opposing effects on people’s risk perceptions. In particular, we predicted that fear would lead to a pessimistic outlook, while anger would lead to an optimistic outlook when it came to risk perception.

In our early laboratory studies, we found that experimentally induced fear and anger did indeed have these opposite effects on risk perception.

Read the interview: Jennifer Lerner on Emotion, Judgment and Public Policy

(Hat tip to Security guru Bruce Schneier)

Written by Michael DeBusk

March 23rd, 2008 at 3:07 pm

Better Focus and Concentration

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By way of Lifehacker I found a really cool article on how to exercise your mind:

You can find strong powers of concentration in yourself. When you are decisive and sincerely want to excel in your studies, pass an important exam, or playing one of your favorite games; the power of concentration becomes available to you. This kind of concentration is raised because of some need, or desire. Increasing it in a systematic way, brings it under your control, and grants you the ability to use it easily, with no exertion whenever you need it. Real and good concentration is developed slowly, through daily work, and with special exercises. It has to be approached in a reasonable and practical way.

Read more at the EgoDevelopment blog, and see also my recent reference to a great DVD on the subject.

Written by Michael DeBusk

March 7th, 2008 at 7:39 pm

Depressed For a Good Reason

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So often I find people who claim they “have depression”. I ask them a few questions and find they don’t “have depression”; they are perfectly normal and well-adjusted and they are having some bad stuff happening to them.

When did it become a bad thing to feel sad when, say, Mom dies, or “rightsizing” strikes, or the bank forecloses? What dipstick came up with the idea that we should be happy all the time and that we’re somehow broken if we respond appropriately to difficult times?

I find the whole thing depressing. Maybe I should take a pill. Wait, what?

Over at Violent Acres I found an interesting article on depression. The author’s grandmother is the star of this article, and I’d have loved to have met her:

I learned that I wasn’t sad because there was something wrong with my brain. I learned that I was sad because my life sucked.

Go read the rest of the article at Most People Are Depressed For a Very Good Reason.

Anyway… it might be my Buddhist leanings, but I see pain as a part of life. It’s our unconscious’ way of letting us know there’s something injured. The reason a person with leprosy finds their body parts rotting away and falling off is that leprosy destroys their ability to feel pain, so they injure themselves and never notice it.

I remember a good friend a few years ago telling me that she stopped taking antidepressants because she’d “rather feel bad than feel nothing at all”. I worked with her a bit but haven’t seen her since, so I don’t know how she’s doing. Smart lady, though.

I’m not so quick to take a person’s pain away. It might be just what they need to keep.

Update: Powells Books hosts a New Replublic review of The Loss of Sadness: How Psychiatry Transformed Normal Sorrow Into Depressive Disorder by Allan V. Horwitz. (Thanks to Adrian Reynolds’ recent post on NLP Connections.)

Written by Michael DeBusk

February 6th, 2008 at 10:48 pm

Depression stinks, but we can’t tell

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Psych Central News writes about some interesting research showing a link between being depressed and a lack of olfactory sensitivity:

Can’t smell the roses? Maybe you’re depressed, say researchers from Tel Aviv University. Scientists recently linked depression to a biological mechanism that affects the olfactory glands.

It might explain why some women, without realizing it, wear too much perfume.

I used to know a woman who was rather severely depressed (she had good reason!) and she’d leave a scent trail one could follow for several minutes. She used a lot of perfume. When someone mentioned it to her, she was surprised; she really had no idea.

I wonder how this might affect the way I approach people who tell me they want help with depression. Maybe I’ll make sure to add in some hallucinated “aromatherapy” during the session.

Written by Michael DeBusk

January 12th, 2008 at 4:24 am

Wagging the Dog

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It was a Sunday, if I recall correctly. All the offices were closed, so the building should have been empty. It wasn’t.

I was walking through the hall, rattling doorknobs. It’s one of the “trained monkey” duties a Security Officer does… one of the mindless things a well-trained monkey might be able to do, but humans have to do it because of what might be on the other side of a door that should be locked, but isn’t. Like today.

I twisted the knob and pulled, and the door came open easily. “More paperwork for me to do,” I thought, and walked in to check the suite. As the door closed behind me, around the corner ahead of me came a large, black dog. And he was most definitely not happy that I was in his house. He bared his teeth, growled deep and loud, and began running at me, eyes on my throat. He was less than a second from me. I mean it: less than one second.

I still don’t know what came over me. I adopted a happy expression, squatted down, slapped my thigh, and said in a happy tone, “Hi, fella! Come here, boy!”

It was as if the dog briefly defied gravity. He almost paused in mid-air as he ran. He stumbled ever so slightly as his feet regained the floor, and by the time he made it to me, he was barking happily, wagging his tail, dancing in circles around me, and licking my hand. Remember: less than one second.

The dog’s owner, a tall and attractive woman whom I knew worked there, came around the corner out of one of the offices. Apparently she was catching up on some work. She was looking at the two of us, the dog and me, like we were playing checkers and he was winning.

“Is this your dog?” I asked.

“Uh… yeah…” she answered. When he heard her voice, he began running rapidly back and forth between her and me, as if to say to her, “Look! Look who’s here! He finally came! Do you see?!”

“One hell of a watchdog,” I said, patting him as he ran by.

“Uh… usually…” she said. She was clearly nonplussed. Then she called the dog and went back to work.

Written by Michael DeBusk

January 7th, 2008 at 3:12 am

Smile at them and they’ll remember you better

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Dave Munger over at Cognitive Daily points to some interesting research:

There’s another factor that has been demonstrated to have a significant effect on whether a face is remembered: the facial expression. In 2004, Arnaud D’Argembeau and Martial Van der Linden found that people who viewed a series of photos of faces were more likely to remember smiling faces compared to angry faces — even when the faces they were later asked to recall had neutral expressions.

Want someone to remember your face? Smile.

Written by Michael DeBusk

January 3rd, 2008 at 4:31 am

Even a Stone Can Be a Teacher

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BoingBoing has a great little story on how a kid saved his sister and himself from a moose attack using skills he picked up from a game:

In the article he describes how he first yelled at the moose, distracting it so his sister got away, then when he got attacked and the animal stood over him he feigned death. “Just like you learn at level 30 in World of Warcraft.”

What a great example of learning through metaphor.

Written by Michael DeBusk

December 11th, 2007 at 12:37 am

Dealing with Fools

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By way of Seth Godin’s Blog comes the article from Slant Six Creative, Saying More by Saying Less:

Whether we like it or not, we’re in a world where the transparent, open-source nature of online activity has fundamentally changed the way people and businesses have conversations. In thinking about how it works and trying to figure out how best to participate, this is the most difficult yet important lesson I’ve learned:

Always let a fool have the last word.

This is a lesson I took a while to learn, but once I got it I found it immensely useful. And consider the idea that if comedian Michael Richards had taken this idea to heart, he might still have a career.

Written by Michael DeBusk

December 5th, 2007 at 2:00 pm

Discomfort

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Among many of those who understand that they themselves are responsible for their mental states, there seems to be a dogma that pain is bad and pleasure is good. I’ve never subscribed to that idea. Consider the facts that we evolved with pain (you have to be at least a bony fish in order to feel anxious) and that those who are incapable of feeling pain (such as those afflicted with leprosy) tend to live shorter and unhappier lives.

In a Thanksgiving post from Seth Godin’s blog, he talks a bit about the “Black Friday” ritual:

Why? In an always-on internet world, why force people to do something they would ordinarily avoid?

Because they like it. It feels special. They are somehow earning the discount. The store creates discomfort and then profits from it. And the customers save money…

It’s an interesting idea, and I think it might be a useful one when working with clients (or with oneself). Make them work for it, even hurt for it, and it’ll matter more to them.

Thoughts?

Written by Michael DeBusk

November 30th, 2007 at 6:56 pm