I’ve long loved Sun Tzu’s book, The Art of War. It’s a book on conflict resolution, not specific to war, and I’ve learned and used a great deal of its wisdom in my work.
Today I read an article by blogger Anil Polat at the foXnoMad blog, a blog about travel. Apparently, dealing with difficult airline ticket agents is an art form, and Mr. Polat has used Sun Tzu’s work to increse his own success:
Sun Tzu’s book, The Art of War, written more than 2,000 years ago is one of the world’s most famous books on strategy. While Tzu was writing for generals in the army, the fundamentals of his wisdom can help you overcome even the most stubborn airline representative.
I enjoyed the article tremendously, recognizing my approach with angry customers in it.
Read the full article, Use Sun Tzu’s The Art of War To Win Battles At The Ticket Counter, at the foXnoMad blog.
Here’s Lionel Giles’ translation of The Art of War at the Internet Classics Archive. (Free, but not prettily formatted.)
Here’s Thomas Cleary’s translation at amazon.com. (If you want to buy it, though, I encourage you to get it by way of the link in Mr. Polat’s article, so as to thank him for writing it.)
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