Who’s YOUR customer?
I’ve been on a Customer Service reading binge lately. My employer wants to develop a regular program to make our service more consistently good, and I’ve involved myself.
One of my favorite writers on this subject is the anonymous author of the Waiter Rant blog. In a very recent article, he writes from a customer perspective, and the person providing him excellent service was his chef:
Oh sure, I’ve dined in some expensive places during the past few weeks, but when you experience hunger sated by human kindness, well, that beats all the three star Michelin Chefs in the world combined.
It’s long been my position that a manager must treat his or her employees the way they want employees to treat their customers. I’ve seen it work too much and too well to believe otherwise. This little tale illustrates why it works.
Go read the full story about his Miracle Pizza.