Whether we like it or not, we’re in a world where the transparent, open-source nature of online activity has fundamentally changed the way people and businesses have conversations. In thinking about how it works and trying to figure out how best to participate, this is the most difficult yet important lesson I’ve learned:
Always let a fool have the last word.
This is a lesson I took a while to learn, but once I got it I found it immensely useful. And consider the idea that if comedian Michael Richards had taken this idea to heart, he might still have a career.
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